Missing Farm

Matthew Lally's Avatar

Matthew Lally

02 Jul, 2019 01:26 PM

Morning,

Oddly enough I had a farm with several servers on it, I can no longer locate that farm but the servers are still active and accessible.
I have vital environments on these servers, I whitelisted the farm in Global Variables before the "nightly termination" notification so I am not sure if that plays a part here.. but I'd like to know how this occurred please.

  1. Support Staff 1 Posted by Igor Savchenko on 02 Jul, 2019 01:38 PM

    Igor Savchenko's Avatar

    Hi Matthew,

    Are you a customer of Scalr SaaS or you have an on-prem Scalr deployment?

    Regards,
    Igor

  2. 2 Posted by Matthew Lally on 02 Jul, 2019 01:44 PM

    Matthew Lally's Avatar

    Morning,

    Scalr is provided for our use via our company, so I am assuming SaaS.

    Thanks and regards,
    Lally

  3. Support Staff 3 Posted by Michael Lochead on 02 Jul, 2019 07:54 PM

    Michael Lochead's Avatar

    HI Matthew,

    Yes, sorry, Ping is not currently a customer of Scalr, you would need to contact your internal team. While we'd love to help, as we understand it, some folks at Ping forked an old open source version of our product, and customized it, so it's not even a product at this point that we're aware of.

    Thanks,
    Michael

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