Problems

Having some issues? Something not quite working right? Post your problems here and we'll try and get to them as soon as possible.

Title State Replies Latest Post
Jon Pastor's Avatar

Can you just point back to the terminated protected servers in the UI?

resolved 7 19 Jul, 2016 12:55 AM by marc
Alex Kira's Avatar

Please re-link old servers to Scalr state

resolved 4 18 Jul, 2016 11:39 PM by Michael Lochead
dan's Avatar

scalr lost track of all our servers

resolved 11 18 Jul, 2016 11:37 PM by Michael Lochead
Avishek Banerjee's Avatar

CRITICAL- ALL our Environments are wiped OFF (including our 2 productions) - what went wrong in scalr ??????

resolved 2 18 Jul, 2016 11:12 PM by Michael Lochead
Swapnil's Avatar

All servers terminated automactlly.

resolved 2 18 Jul, 2016 11:11 PM by Michael Lochead
Bastian's Avatar

Scalr lost all servers [same problem here]

resolved 2 18 Jul, 2016 11:10 PM by Michael Lochead
Felipe Rojas Palma's Avatar

All AWS servers turned OFF

resolved 2 18 Jul, 2016 11:06 PM by Michael Lochead
Moki Goyal's Avatar

live server is not showing up in server list

resolved 2 18 Jul, 2016 11:04 PM by Michael Lochead
Andy Day's Avatar

URGENT - Scalr seems to have lost contact with EC2 servers

resolved 2 18 Jul, 2016 11:01 PM by Michael Lochead
Mark Whelan's Avatar

Urgent: Our farm is not booting

resolved 11 18 Jul, 2016 10:46 PM by Igor Savchenko
Victor Valderrama's Avatar

Please do not fiddle with our instances!

resolved 1 18 Jul, 2016 08:30 PM by marc
Bob Bryant's Avatar

SCALR all servers saying ..Pending Terminating

resolved 18 18 Jul, 2016 06:02 PM by marc
Nir Ben-Dor's Avatar

IS there anyone here with Scalr emergency support who can update what Scalr said about the issues?

resolved 1 18 Jul, 2016 03:00 PM by Igor Savchenko
Fred Rees's Avatar

Scalr connect communicate to one of our servers after an image snapshot start yesterda

resolved 4 15 Jul, 2016 04:07 PM by Igor Savchenko
Nir Ben-Dor's Avatar

Not able to update security group

resolved 1 14 Jul, 2016 09:35 PM by Nir Ben-Dor
dan's Avatar

load balancer not updating app members

resolved 1 13 Jun, 2016 07:32 PM by Marat Komarov
John-Paul Drawneek's Avatar

Scalr agent 4.7.2 failing to bootstrap chef on RHEL 7

resolved 4 09 May, 2016 01:27 PM by John-Paul Drawneek
Swapnil's Avatar

Image creation issue

resolved 3 09 May, 2016 10:39 AM by Igor Savchenko
John-Paul Drawneek's Avatar

Scalr agent 4.7.0 failing to initialize on RHEL 7

resolved 3 05 May, 2016 11:59 PM by John-Paul Drawneek
dan's Avatar

scalr executed incorrect orchestration scripts for BeforeHostUp

resolved 1 21 Apr, 2016 01:37 PM by Vitaliy Demidov
dan's Avatar

cannot start server with role

resolved 3 18 Apr, 2016 10:22 AM by Marat Komarov
Kevin Sample's Avatar

Can't launch image build in AWS GovCloud

resolved 5 14 Apr, 2016 09:50 PM by Kevin Sample
Nir Ben-Dor's Avatar

RDS security group doesnt work as expected (High priority)

resolved 4 11 Apr, 2016 08:29 AM by Nir Ben-Dor
Nir Ben-Dor's Avatar

server stuck in binary snapshot

resolved 7 07 Apr, 2016 07:52 PM by Nir Ben-Dor
Michael Taggart's Avatar

Can't get to environment view?

resolved 3 04 Apr, 2016 04:49 PM by Vitaliy Demidov
Nir Ben-Dor's Avatar

cloning mysql farms doesnt work

resolved 3 21 Mar, 2016 02:24 PM by Vitaliy Demidov
Mark Whelan's Avatar

PostgreSQL slave not booting

resolved 3 16 Mar, 2016 12:02 PM by Dmitry Korsakov
Movenium's Avatar

Snapshot creation fails

resolved 7 11 Mar, 2016 04:34 AM by Movenium
sglabs's Avatar

Change ServerAlias on vhosts

resolved 1 04 Mar, 2016 03:46 PM by sglabs
dan's Avatar

servers stuck in pending

resolved 1 04 Mar, 2016 11:27 AM by Vitaliy Demidov

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