Why is my Scalr not showing cost analytics?

Laurie Kepford's Avatar

Laurie Kepford

25 Mar, 2019 10:51 PM

I am not seeing any cost analytics in my account.

  1. Support Staff 1 Posted by Igor Savchenko on 25 Mar, 2019 11:09 PM

    Igor Savchenko's Avatar

    Hi Laurie,

    We're looking into this.

    Regards,
    Igor

  2. Support Staff 2 Posted by Marat Komarov on 25 Mar, 2019 11:51 PM

    Marat Komarov's Avatar

    Could you attach the screenshot of the problematic page?

  3. Support Staff 3 Posted by Igor Savchenko on 26 Mar, 2019 12:01 AM

    Igor Savchenko's Avatar

    We've found an issue. Solution should be deployed within the next 48 hours.

    Regards,
    Igor

  4. Support Staff 4 Posted by Marat Komarov on 28 Mar, 2019 05:24 PM

    Marat Komarov's Avatar

    Laurie,

    The issue was resolved. Cost Analytics data ingest restarted. You should see the numbers soon.

    Because the AWS detailed billing is disabled in your account, and in this case the cost pipeline relies on the real-time observations data, the missing cost can't be restored. We suggest enabling Detailed Billing.

    Regards,
    Marat

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