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Unable to login.

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LALIT KADAM

13 Nov, 2018 04:29 PM

Hello Team,

I am unable to 'https://my.scalr.com/'. Its asking me for 2FA Code. And I forgot that. Can you please help?

Regards
Lalit

• Scalr.JPG 55.1 KB

1. Support Staff 1 Posted by Igor Savchenko on 13 Nov, 2018 05:15 PM

   

   Hi Lalit,

   Can you please send request from your Scalr email address to igor at scalr.com with a request to disable 2FA for your account.

   Regards,
   Igor

   • Edit

2. 2 Posted by Lalit Kadam on 13 Nov, 2018 05:21 PM

   

   Hello Igor,

   Thanks for your email.

   Please disable 2FA for my account ‘[email blocked]’

   Thanks & Regards
   Lalit Kadam | IT Support Engineer
   National Theatre | South Bank | London SE1 9PX | United Kingdom
   Email [email blocked]<mailto:[email blocked]>
   DDI +44 (0) 20 7452 3410 Switchboard +44 (0) 20 7452 3333
   Web www.nationaltheatre.org.uk<http://www.nationaltheatre.org.uk/>

   • Edit

3. 3 Posted by Lalit Kadam on 14 Nov, 2018 01:50 PM

   

   Hello Igor,

   Thanks for your email.

   Please disable 2FA for my account ‘[email blocked]’

   Thanks & Regards
   Lalit Kadam | IT Support Engineer
   National Theatre | South Bank | London SE1 9PX | United Kingdom
   Email [email blocked]<mailto:[email blocked]>
   DDI +44 (0) 20 7452 3410 Switchboard +44 (0) 20 7452 3333
   Web www.nationaltheatre.org.uk<http://www.nationaltheatre.org.uk/>

   From: Lalit Kadam
   Sent: 13 November 2018 17:21
   To: '[email blocked]' <[email blocked]>
   Subject: RE: Unable to login. [Problems #27922] [EXTERNAL MAIL]
   Importance: High

   Hello Igor,

   Thanks for your email.

   Please disable 2FA for my account ‘[email blocked]’

   Thanks & Regards
   Lalit Kadam | IT Support Engineer
   National Theatre | South Bank | London SE1 9PX | United Kingdom
   Email [email blocked]<mailto:[email blocked]>
   DDI +44 (0) 20 7452 3410 Switchboard +44 (0) 20 7452 3333
   Web www.nationaltheatre.org.uk<http://www.nationaltheatre.org.uk/>

   • Edit

4. Support Staff 4 Posted by Igor Savchenko on 14 Nov, 2018 05:17 PM

   

   Done. 2FA was disabled.

   Regards,
   Igor

   • Edit

5. 5 Posted by Lalit Kadam on 14 Nov, 2018 05:19 PM

   

   Great.. Thanks for your help.

   Thanks & Regards
   Lalit Kadam | IT Support Engineer
   National Theatre | South Bank | London SE1 9PX | United Kingdom
   Email [email blocked]<mailto:[email blocked]>
   DDI +44 (0) 20 7452 3410 Switchboard +44 (0) 20 7452 3333
   Web www.nationaltheatre.org.uk<http://www.nationaltheatre.org.uk/>

   From: Igor Savchenko <[email blocked]>
   Sent: 14 November 2018 17:17
   To: Lalit Kadam <[email blocked]>
   Cc: Scalr Support <[email blocked]>
   Subject: Re: Unable to login. [Problems #27922] [EXTERNAL MAIL]

   Done. 2FA was disabled.

   Regards,
   Igor

   On Wed, Nov 14, 2018 at 5:49 AM Lalit Kadam <[email blocked]<mailto:[email blocked]>> wrote:
   Hello Igor,

   Thanks for your email.

   Please disable 2FA for my account ‘[email blocked]<mailto:[email blocked]>’

   Thanks & Regards
   Lalit Kadam | IT Support Engineer
   National Theatre | South Bank | London SE1 9PX | United Kingdom
   Email [email blocked]<mailto:[email blocked]>
   DDI +44 (0) 20 7452 3410 Switchboard +44 (0) 20 7452 3333
   Web www.nationaltheatre.org.uk<http://www.nationaltheatre.org.uk/>

   From: Lalit Kadam
   Sent: 13 November 2018 17:21
   To: '[email blocked]<mailto:[email blocked]>' <[email blocked]<mailto:[email blocked]>>
   Subject: RE: Unable to login. [Problems #27922] [EXTERNAL MAIL]
   Importance: High

   Hello Igor,

   Thanks for your email.

   Please disable 2FA for my account ‘[email blocked]<mailto:[email blocked]>’

   Thanks & Regards
   Lalit Kadam | IT Support Engineer
   National Theatre | South Bank | London SE1 9PX | United Kingdom
   Email [email blocked]<mailto:[email blocked]>
   DDI +44 (0) 20 7452 3410 Switchboard +44 (0) 20 7452 3333
   Web www.nationaltheatre.org.uk<http://www.nationaltheatre.org.uk/>

   • Edit