Unable to login.

LALIT KADAM's Avatar

LALIT KADAM

13 Nov, 2018 04:29 PM

Hello Team,

I am unable to 'https://my.scalr.com/'. Its asking me for 2FA Code. And I forgot that. Can you please help?

Regards
Lalit

  1. Support Staff 1 Posted by Igor Savchenko on 13 Nov, 2018 05:15 PM

    Igor Savchenko's Avatar

    Hi Lalit,

    Can you please send request from your Scalr email address to igor at scalr.com with a request to disable 2FA for your account.

    Regards,
    Igor

  2. 2 Posted by Lalit Kadam on 13 Nov, 2018 05:21 PM

    Lalit Kadam's Avatar

    Hello Igor,

    Thanks for your email.

    Please disable 2FA for my account ‘[email blocked]

    Thanks & Regards
    Lalit Kadam | IT Support Engineer
    National Theatre | South Bank | London SE1 9PX | United Kingdom
    Email [email blocked]<mailto:[email blocked]>
    DDI +44 (0) 20 7452 3410 Switchboard +44 (0) 20 7452 3333
    Web www.nationaltheatre.org.uk<http://www.nationaltheatre.org.uk/>

  3. 3 Posted by Lalit Kadam on 14 Nov, 2018 01:50 PM

    Lalit Kadam's Avatar

    Hello Igor,

    Thanks for your email.

    Please disable 2FA for my account ‘[email blocked]

    Thanks & Regards
    Lalit Kadam | IT Support Engineer
    National Theatre | South Bank | London SE1 9PX | United Kingdom
    Email [email blocked]<mailto:[email blocked]>
    DDI +44 (0) 20 7452 3410 Switchboard +44 (0) 20 7452 3333
    Web www.nationaltheatre.org.uk<http://www.nationaltheatre.org.uk/>

    From: Lalit Kadam
    Sent: 13 November 2018 17:21
    To: '[email blocked]' <[email blocked]>
    Subject: RE: Unable to login. [Problems #27922] [EXTERNAL MAIL]
    Importance: High

    Hello Igor,

    Thanks for your email.

    Please disable 2FA for my account ‘[email blocked]

    Thanks & Regards
    Lalit Kadam | IT Support Engineer
    National Theatre | South Bank | London SE1 9PX | United Kingdom
    Email [email blocked]<mailto:[email blocked]>
    DDI +44 (0) 20 7452 3410 Switchboard +44 (0) 20 7452 3333
    Web www.nationaltheatre.org.uk<http://www.nationaltheatre.org.uk/>

  4. Support Staff 4 Posted by Igor Savchenko on 14 Nov, 2018 05:17 PM

    Igor Savchenko's Avatar

    Done. 2FA was disabled.

    Regards,
    Igor

  5. 5 Posted by Lalit Kadam on 14 Nov, 2018 05:19 PM

    Lalit Kadam's Avatar

    Great.. Thanks for your help.

    Thanks & Regards
    Lalit Kadam | IT Support Engineer
    National Theatre | South Bank | London SE1 9PX | United Kingdom
    Email [email blocked]<mailto:[email blocked]>
    DDI +44 (0) 20 7452 3410 Switchboard +44 (0) 20 7452 3333
    Web www.nationaltheatre.org.uk<http://www.nationaltheatre.org.uk/>

    From: Igor Savchenko <[email blocked]>
    Sent: 14 November 2018 17:17
    To: Lalit Kadam <[email blocked]>
    Cc: Scalr Support <[email blocked]>
    Subject: Re: Unable to login. [Problems #27922] [EXTERNAL MAIL]

    Done. 2FA was disabled.

    Regards,
    Igor

    On Wed, Nov 14, 2018 at 5:49 AM Lalit Kadam <[email blocked]<mailto:[email blocked]>> wrote:
    Hello Igor,

    Thanks for your email.

    Please disable 2FA for my account ‘[email blocked]<mailto:[email blocked]>’

    Thanks & Regards
    Lalit Kadam | IT Support Engineer
    National Theatre | South Bank | London SE1 9PX | United Kingdom
    Email [email blocked]<mailto:[email blocked]>
    DDI +44 (0) 20 7452 3410 Switchboard +44 (0) 20 7452 3333
    Web www.nationaltheatre.org.uk<http://www.nationaltheatre.org.uk/>

    From: Lalit Kadam
    Sent: 13 November 2018 17:21
    To: '[email blocked]<mailto:[email blocked]>' <[email blocked]<mailto:[email blocked]>>
    Subject: RE: Unable to login. [Problems #27922] [EXTERNAL MAIL]
    Importance: High

    Hello Igor,

    Thanks for your email.

    Please disable 2FA for my account ‘[email blocked]<mailto:[email blocked]>’

    Thanks & Regards
    Lalit Kadam | IT Support Engineer
    National Theatre | South Bank | London SE1 9PX | United Kingdom
    Email [email blocked]<mailto:[email blocked]>
    DDI +44 (0) 20 7452 3410 Switchboard +44 (0) 20 7452 3333
    Web www.nationaltheatre.org.uk<http://www.nationaltheatre.org.uk/>

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