Unable to login.
Hello Team,
I am unable to 'https://my.scalr.com/'. Its asking me for 2FA Code. And I forgot that. Can you please help?
Regards
Lalit
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Scalr.JPG 55.1 KB
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Support Staff 1 Posted by Igor Savchenko on 13 Nov, 2018 05:15 PM
Hi Lalit,
Can you please send request from your Scalr email address to igor at scalr.com with a request to disable 2FA for your account.
Regards,
Igor
2 Posted by Lalit Kadam on 13 Nov, 2018 05:21 PM
Hello Igor,
Thanks for your email.
Please disable 2FA for my account ‘[email blocked]’
Thanks & Regards
Lalit Kadam | IT Support Engineer
National Theatre | South Bank | London SE1 9PX | United Kingdom
Email [email blocked]<mailto:[email blocked]>
DDI +44 (0) 20 7452 3410 Switchboard +44 (0) 20 7452 3333
Web www.nationaltheatre.org.uk<http://www.nationaltheatre.org.uk/>
3 Posted by Lalit Kadam on 14 Nov, 2018 01:50 PM
Hello Igor,
Thanks for your email.
Please disable 2FA for my account ‘[email blocked]’
Thanks & Regards
Lalit Kadam | IT Support Engineer
National Theatre | South Bank | London SE1 9PX | United Kingdom
Email [email blocked]<mailto:[email blocked]>
DDI +44 (0) 20 7452 3410 Switchboard +44 (0) 20 7452 3333
Web www.nationaltheatre.org.uk<http://www.nationaltheatre.org.uk/>
From: Lalit Kadam
Sent: 13 November 2018 17:21
To: '[email blocked]' <[email blocked]>
Subject: RE: Unable to login. [Problems #27922] [EXTERNAL MAIL]
Importance: High
Hello Igor,
Thanks for your email.
Please disable 2FA for my account ‘[email blocked]’
Thanks & Regards
Lalit Kadam | IT Support Engineer
National Theatre | South Bank | London SE1 9PX | United Kingdom
Email [email blocked]<mailto:[email blocked]>
DDI +44 (0) 20 7452 3410 Switchboard +44 (0) 20 7452 3333
Web www.nationaltheatre.org.uk<http://www.nationaltheatre.org.uk/>
Support Staff 4 Posted by Igor Savchenko on 14 Nov, 2018 05:17 PM
Done. 2FA was disabled.
Regards,
Igor
5 Posted by Lalit Kadam on 14 Nov, 2018 05:19 PM
Great.. Thanks for your help.
Thanks & Regards
Lalit Kadam | IT Support Engineer
National Theatre | South Bank | London SE1 9PX | United Kingdom
Email [email blocked]<mailto:[email blocked]>
DDI +44 (0) 20 7452 3410 Switchboard +44 (0) 20 7452 3333
Web www.nationaltheatre.org.uk<http://www.nationaltheatre.org.uk/>
From: Igor Savchenko <[email blocked]>
Sent: 14 November 2018 17:17
To: Lalit Kadam <[email blocked]>
Cc: Scalr Support <[email blocked]>
Subject: Re: Unable to login. [Problems #27922] [EXTERNAL MAIL]
Done. 2FA was disabled.
Regards,
Igor
On Wed, Nov 14, 2018 at 5:49 AM Lalit Kadam <[email blocked]<mailto:[email blocked]>> wrote:
Hello Igor,
Thanks for your email.
Please disable 2FA for my account ‘[email blocked]<mailto:[email blocked]>’
Thanks & Regards
Lalit Kadam | IT Support Engineer
National Theatre | South Bank | London SE1 9PX | United Kingdom
Email [email blocked]<mailto:[email blocked]>
DDI +44 (0) 20 7452 3410 Switchboard +44 (0) 20 7452 3333
Web www.nationaltheatre.org.uk<http://www.nationaltheatre.org.uk/>
From: Lalit Kadam
Sent: 13 November 2018 17:21
To: '[email blocked]<mailto:[email blocked]>' <[email blocked]<mailto:[email blocked]>>
Subject: RE: Unable to login. [Problems #27922] [EXTERNAL MAIL]
Importance: High
Hello Igor,
Thanks for your email.
Please disable 2FA for my account ‘[email blocked]<mailto:[email blocked]>’
Thanks & Regards
Lalit Kadam | IT Support Engineer
National Theatre | South Bank | London SE1 9PX | United Kingdom
Email [email blocked]<mailto:[email blocked]>
DDI +44 (0) 20 7452 3410 Switchboard +44 (0) 20 7452 3333
Web www.nationaltheatre.org.uk<http://www.nationaltheatre.org.uk/>