401 Errors on server when attempting to snapshot

kelly.black's Avatar


18 Sep, 2018 08:30 PM


The Roxy server (info below) failed to complete it's snapshot and for a long time was frozen. After eventually recovering the system I noticed this in the server Scalr logs:

2018-09-18 20:23:04+00:00 - INFO - Synchronizing my configuration from Scalr
2018-09-18 20:23:08+00:00 - ERROR - 401 Unauthorized
2018-09-18 20:23:08+00:00 - ERROR - b'<?xml version="1.0" encoding="UTF-8"?>\n<Response><Errors><Error><Code>AuthFailure</Code><Message>AWS was not able to validate the provided access credentials</Message></Error></Errors><RequestID>90adb540-3a2e-4d98-ab03-98ebdd898394</RequestID></Response>'

Server ID 4a44ba55-0b93-4cd8-8057-bd177ad4c7ae
Hostname ec2-54-228-214-42.eu-west-1.compute.amazonaws.com
IP Address

Could you please check the instance for us? Thank you!

  1. Support Staff 1 Posted by Marat Komarov on 18 Sep, 2018 08:52 PM

    Marat Komarov's Avatar

    This probably means you need to synchronize your server time. AWS request signature is valid only several minutes.

    sudo ntpdate -s time.nist.gov
  2. 2 Posted by kelly.black on 18 Sep, 2018 09:57 PM

    kelly.black's Avatar

    Marat ahhhh ok thank you for the tip. Would you please close the ticket for

    I'll save this for future fixers

  3. Marat Komarov closed this discussion on 18 Sep, 2018 10:01 PM.

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