Serveur 7ec46a51-a0ca-482b-992b-2564a7df01b9 Rebooting for hours

Marius Hatot's Avatar

Marius Hatot

04 Jan, 2018 09:18 PM

Hi folks,

The serveur 7ec46a51-a0ca-482b-992b-2564a7df01b9
is rebooting for a long long time. I already tried everything. Can you help me out.

Thank you

  1. Support Staff 1 Posted by Igor Savchenko on 04 Jan, 2018 09:23 PM

    Igor Savchenko's Avatar

    Checking this.

  2. Support Staff 2 Posted by Marat Komarov on 04 Jan, 2018 09:32 PM

    Marat Komarov's Avatar

    AWS is mass rebooting servers to close the security issue

    If you have SSH from this server, please enable access for and we'll check what's wrong with Agent communication.

    SSH Public Key

    ssh-rsa AAAAB3NzaC1yc2EAAAADAQABAAABAQCzTjATSAWTegLYA71pZXD2LBxUfMiYn3Uk+eQBspDm3IC8078Ml0eCVZXiDGYU3PSbxZ0GoWmMIlRjUyEWNy5y5Z35W+5F/ZfdZ8YGI4bxuZxUA80oyDbK9obGepFqVAMTal4oHZbH1zPZam13SzXQjbv22JV201JVnzjqx2BZVNnghnvWVM0oIEnm/32NhITk6diS/4z6Mzzww3PjT26L+mOt50GYtejzPIizFm7ubNC6IGnuHqNVYQQGDKnCeypw8nqCtIoFfH0mxlDQy1LY3l0663dOvDAPDI6hfW909JicjCOFTh8Y0fAi337/4ZUrOt6v7QYJ06/ElItinNLf [email blocked]


  3. 3 Posted by Marius Hatot on 04 Jan, 2018 09:54 PM

    Marius Hatot's Avatar

    Just one question.

    If I terminate my server master, the slave will take place, right?

    Thank you for your help

  4. Support Staff 4 Posted by Marat Komarov on 04 Jan, 2018 10:07 PM

    Marat Komarov's Avatar

    Right. Slave would detach EBS from current Master server, and become a new Master.


  5. 5 Posted by Marius Hatot on 04 Jan, 2018 10:19 PM

    Marius Hatot's Avatar

    I did it. My master (7ec46a51-a0ca-482b-992b-2564a7df01b9) is terminated but the slave (92e6340d-69e9-4c44-9080-06f5d2171afd) dont get promoted to master. I don't know what to do next. Can you help me?

    Thanks in advance

  6. Support Staff 6 Posted by Marat Komarov on 04 Jan, 2018 11:03 PM

    Marat Komarov's Avatar

    New Master is up.


  7. 7 Posted by Marius Hatot on 04 Jan, 2018 11:11 PM

    Marius Hatot's Avatar

    Thank you for your help.

    There is something I can do to avoid this in the future?

    We are trying to check if our system are back online.

    Thank you again.

  8. Support Staff 8 Posted by Igor Savchenko on 04 Jan, 2018 11:54 PM

    Igor Savchenko's Avatar

    We will check the logs and see if there is something we can do to avoid this in future. Usually, slave to master promotion is fully automated. Feel free to open a ticket if you'll have any questions or issues again.


  9. Igor Savchenko closed this discussion on 04 Jan, 2018 11:54 PM.

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