DNS update issue

Gabriel Pop's Avatar

Gabriel Pop

27 Sep, 2016 04:00 PM


DNS updates are not working. Changes done on last Friday did not propagated even today.
Please check what is happening.


  1. Support Staff 1 Posted by Igor Savchenko on 27 Sep, 2016 04:12 PM

    Igor Savchenko's Avatar

    Can you please provide domain name that doesn't work.


  2. 2 Posted by Gabriel Pop on 28 Sep, 2016 06:24 AM

    Gabriel Pop's Avatar

    The changes we were making in scalr for collector.savvyads.com were not
    propagating to name server


  3. Support Staff 3 Posted by Igor Savchenko on 28 Sep, 2016 11:39 AM

    Igor Savchenko's Avatar

    DNS Zone doesn't work because you have both A and CNAME records for "ext-cms-prod-v3". So bind failing to load your zone with the following errors:

    zone savvyads.com/IN: loading from master file client_zones/savvyads.com.db failed: CNAME and other data
    zone savvyads.com/IN: not loaded due to errors.

    You need to remove CNAME or A record for this sub domain and it will work.


  4. 4 Posted by Gabriel Pop on 28 Sep, 2016 12:21 PM

    Gabriel Pop's Avatar

    Hi Igor,

    tx for your input. we will try the steps you suggested below.

  5. 5 Posted by marc on 30 Sep, 2016 07:10 PM

    marc's Avatar

    Hello Gabriel,

    We are closing this ticket as resolved as per the previous comments. If any issues persist or if you have any questions moving forward, please reopen this ticket by replying or open a new ticket and we can resume troubleshooting efforts if necessary.

    Many thanks,
    Wm. Marc O'Brien
    Scalr Technical Support

  6. marc closed this discussion on 30 Sep, 2016 07:10 PM.

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