SSL Certificate Error

Casey Flynn's Avatar

Casey Flynn

23 Sep, 2016 05:38 PM

Trying to renew an SSL Certificate but the page is blank and reporting "Cannot proceed with your request. Please try again later."

  1. Support Staff 1 Posted by Igor Savchenko on 26 Sep, 2016 01:32 PM

    Igor Savchenko's Avatar

    Should be fixed now. Please confirm.

    Regards,
    Igor

  2. 2 Posted by Casey Flynn on 26 Sep, 2016 02:20 PM

    Casey Flynn's Avatar

    I can confirm it's working now.

    I have a follow up question. The certificate needed to be renewed by
    Sat, so I logged into the server manually and overwrote the certificates
    in /etc/scalr/private.d/keys

    I'm I correct in assuming I need to know upload the new certificate
    through scalr and change it now that the UI is fixed?

  3. Support Staff 3 Posted by Marat Komarov on 26 Sep, 2016 10:03 PM

    Marat Komarov's Avatar

    Casey,

    Now SSL certificate will be automatically propagated on all servers it assigned to.

    Regards,
    Marat

  4. 4 Posted by marc on 30 Sep, 2016 07:28 PM

    marc's Avatar

    Hello Casey,

    Touching base to let you know that we are closing this ticket as resolved as per the previous comments. If any issues persist or if you have any questions, please reopen this ticket by replying or open a new ticket and we can resume troubleshooting efforts if necessary.

    Many thanks,
    Wm. Marc O'Brien
    Scalr Technical Support

  5. marc closed this discussion on 30 Sep, 2016 07:28 PM.

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