New instance not reporting correctly in Scalr

John-Paul Drawneek's Avatar

John-Paul Drawneek

31 Jul, 2016 11:12 PM

Hi, spun up a new instance which did not work correctly.

Server id: fa5cace2-860a-4b2e-98cb-8ff498d21498

It has launched an AWS instance but it does not seem to be hooked up.
The elastic IP does not work, and none of the reporting to Scalr works.

The instance exists in AWS but its elastic ip is different and it does not have any tags from Scalr.

  1. Support Staff 1 Posted by Igor Savchenko on 01 Aug, 2016 10:20 PM

    Igor Savchenko's Avatar

    Hi John-Paul,

    We've synced IP address and investigating why it was not properly updated in Scalr db and why Scalr didn't add tags.

    Regards,
    Igor

  2. 2 Posted by John-Paul Drawn... on 06 Aug, 2016 07:21 PM

    John-Paul Drawneek's Avatar

    Hi Igor.

    Any luck with the tagging issue?

    We have many more instance spinning up without any tags so we are losing our billing tracking because of this.

  3. Support Staff 3 Posted by Igor Savchenko on 08 Aug, 2016 10:50 PM

    Igor Savchenko's Avatar

    We've found a possible issue and working on solution. Fix should be ready within the next couple days.

    Regards,
    Igor

  4. 4 Posted by John-Paul Drawn... on 09 Aug, 2016 07:33 PM

    John-Paul Drawneek's Avatar

    Hi Igor.

    Thanks for the update.

  5. Support Staff 5 Posted by Vitaliy Demidov on 10 Aug, 2016 07:03 AM

    Vitaliy Demidov's Avatar

    We rolled out a new version. The problem should be fixed.

  6. 6 Posted by marc on 17 Aug, 2016 05:13 PM

    marc's Avatar

    Hello John-Paul,

    We are closing this ticket as resolved as per the previous comments. If any issues persist or if you have any questions, please reopen this ticket by replying or open a new ticket and we can resume troubleshooting efforts if necessary.

    Many thanks,
    Wm. Marc O'Brien
    Scalr Technical Support

  7. marc closed this discussion on 17 Aug, 2016 05:13 PM.

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