Scalr Instances still down?

John Williams's Avatar

John Williams

20 Jul, 2016 03:13 PM

Several of our Scalr controlled sites are still down. ETA on resolving the ongoing issues?


  1. Support Staff 1 Posted by Igor Savchenko on 20 Jul, 2016 05:17 PM

    Igor Savchenko's Avatar

    Hi John,

    Can you please provide a bit more details.


  2. 2 Posted by Sebastian Stadi... on 20 Jul, 2016 06:48 PM

    Sebastian Stadil's Avatar


    Hi Igor,

    Any help is appreciated.

    Since yesterday morning, these sites have been down. Oddly, skinet is reporting “If you can see this page, it means that your Scalr farm configured succesfully.” Other sites are just whitescreening

    This server has been in Reboot status all morning

    Server ID: d7c3a656-b291-45ed-98ee-1062147b4143


    This is a list of our affected sites

    On our Farm ID 17249

    Server ID: e5004015-2cfe-4216-84ca-569c67a6307d


    On Skinet
    Server ID: 80cec2e7-6066-4d9a-9d7f-e80f10dbfd83

  3. Support Staff 3 Posted by Igor Savchenko on 20 Jul, 2016 08:02 PM

    Igor Savchenko's Avatar

    Farm 17249 and all web sites are fixed. Working on the second Farm.

  4. Support Staff 4 Posted by Igor Savchenko on 20 Jul, 2016 08:08 PM

    Igor Savchenko's Avatar

    Second Farm "Skinet" also fixed. Please let me know if you have any other issues.


  5. 5 Posted by Sebastian Stadi... on 20 Jul, 2016 09:13 PM

    Sebastian Stadil's Avatar

    "Thanks Igor,

    Everything looks good. Any chance you can quickly detail for me the steps you used to get us updated?



  6. Support Staff 6 Posted by Igor Savchenko on 20 Jul, 2016 09:15 PM

    Igor Savchenko's Avatar

    Issues were caused by Monday-Tuesday Scalr incident that caused a mess between EBS volumes and new/old servers. I've terminated new servers (that were launched as result of incident), then re-associated EBS volumes and rebooted old servers.

    This should not happen again.


  7. marc closed this discussion on 22 Jul, 2016 07:09 PM.

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