Can you just point back to the terminated protected servers in the UI?

Jon Pastor's Avatar

Jon Pastor

18 Jul, 2016 08:12 PM

Creating separate ticket as requested

You guys are doing great! On my account, FYI the only farms not green are ones where the server had termination protection enabled. All I need you to do is point back to those old servers and have it stop trying to make new ones. Those old ones are still in the UI with a "can't terminate due to protection" error.

Would also need the automajic DNS entries to point back to the old ones rather than "deleted" like they are now. The DNS entries are down because scalr thinks the server "is pending termination"....it just would really like those back directly rather than trying to move EBS drives (they are databases)

  1. 1 Posted by marc on 18 Jul, 2016 08:32 PM

    marc's Avatar

    Hi John,

    I have included Engineering on this ticket so that we may complete any pending restore actions. We will follow up here shortly.

    Many thanks,
    Wm. Marc O'Brien
    Scalr Technical Support

  2. 2 Posted by Jon Pastor on 18 Jul, 2016 09:17 PM

    Jon Pastor's Avatar

    Also, it looks like your DNS Servers are out of sync. For example, Digging your servers and comparing to what I see in the Scalr UI, there are missing entries. Example, https://my.scalr.net/#/dnszones/20653/edit zone doesn't match what your nameservers return

  3. 3 Posted by marc on 18 Jul, 2016 10:18 PM

    marc's Avatar

    Hi John,

    Touching base to confirm if any issues are persisting for you.

    Many thanks,
    Wm. Marc O'Brien
    Scalr Technical Support

  4. 4 Posted by Jon Pastor on 18 Jul, 2016 11:10 PM

    Jon Pastor's Avatar

    Yes, I still have the termination protection servers showing as "pending terminate" with new servers attempting to start. Just want to use the old "pending terminate" servers without starting new. Example https://my.scalr.net/#/servers?farmId=18461

  5. 5 Posted by marc on 19 Jul, 2016 12:03 AM

    marc's Avatar

    Hi Jon,

    Would you be available for a quick Skype call to iron out the last of these issues? Contact on our end is username: igorwebta.

    Many thanks,
    Wm. Marc O'Brien
    Scalr Technical Support

  6. 6 Posted by Jon Pastor on 19 Jul, 2016 12:07 AM

    Jon Pastor's Avatar

    Yes, skype is jon.pastor

  7. 7 Posted by marc on 19 Jul, 2016 12:55 AM

    marc's Avatar

    Resolved over Skype

  8. marc closed this discussion on 19 Jul, 2016 12:55 AM.

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