CRITICAL- ALL our Environments are wiped OFF (including our 2 productions) - what went wrong in scalr ??????

Avishek Banerjee's Avatar

Avishek Banerjee

18 Jul, 2016 04:24 PM

All our farms (15385, 21941, 23146, 21065, 21820) suddenly crashed around the 6.45 PM IST. all the instances in the farms are terminated and restarted after a really long time. but all our deployments/configurations are gone away.
we seriously want the reason why so happened. did something go our end or your side?

very much appreciated on a quick turnaround.

Thanks
Srinivas

  1. 1 Posted by marc on 18 Jul, 2016 04:28 PM

    marc's Avatar

    Hi Avishek,

    We are presently investigating this incident and will follow up once more information is available. Status updates will be posted in the public discussion thread as well as our Twitter. Thank you for your patience in the meantime.

    Many thanks,
    Wm. Marc O'Brien
    Scalr Technical Support

  2. Support Staff 2 Posted by Michael Lochead on 18 Jul, 2016 11:12 PM

    Michael Lochead's Avatar

    Hi Avishek,

    As communicated, Scalr experienced a critical error this morning as detailed here: http://support.scalr.net/discussions/problems/26464-hosted-scalr-se...

    At this point, we have completed automated recovery of all impacted Servers. If you are experiencing any remaining impact to your service, please re-open this ticket, or create a new one and we will put you in direct contact with our engineering team to resolve the outstanding issues.

    Thank you for your patience and collaboration in helping to address this issue.  We will send a final report on the problem soon.

    Best,
    Michael

  3. Michael Lochead closed this discussion on 18 Jul, 2016 11:12 PM.

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