All servers terminated automactlly.

Swapnil's Avatar


18 Jul, 2016 03:53 PM

Our all servers were terminated automatically at Jul 18, 2016 13:39:51 and relaunched, during the relaunch two servers were failed to launch. we got below error messages on all FARMS.
 (ec2) did not send "hostUp" event in 2400 seconds after launch (Try increasing timeouts in role settings). Considering it broken. Terminating instance.

Could you please let us know what happened in that time period.
What was the root cause for this filer.


  1. 1 Posted by marc on 18 Jul, 2016 04:03 PM

    marc's Avatar

    Hi Swapnil,

    We are presently investigating this issue and will follow up with more info shortly.

    Many thanks,
    Wm. Marc O'Brien
    Scalr Technical Support

  2. Support Staff 2 Posted by Michael Lochead on 18 Jul, 2016 11:11 PM

    Michael Lochead's Avatar

    Hi Swapnil,

    As communicated, Scalr experienced a critical error this morning as detailed here:

    At this point, we have completed automated recovery of all impacted Servers. If you are experiencing any remaining impact to your service, please re-open this ticket, or create a new one and we will put you in direct contact with our engineering team to resolve the outstanding issues.

    Thank you for your patience and collaboration in helping to address this issue.  We will send a final report on the problem soon.


  3. Michael Lochead closed this discussion on 18 Jul, 2016 11:11 PM.

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