Scalr lost all servers [same problem here]

Bastian's Avatar

Bastian

18 Jul, 2016 03:45 PM

Hi there,

scalr lost all servers, autoscaling bringing up new ones on AWS introducing additional cost. Also all servers - even though up - got removed from ELBs making our system unavailable. Only thing we could do was revoke the AWS access key because Scalr was constantly messing up manual changes we did to overcome the problem.

Do you have any ETA when this problem will be fixed?

You guys are hard to reach, please get in touch once you fixed the issue to discuss next steps.

Thanks.

Bastian

  1. 1 Posted by marc on 18 Jul, 2016 04:02 PM

    marc's Avatar

    Hi Bastian,

    We are presently investigating this issue and will follow up with more info shortly.

    Many thanks,
    Wm. Marc O'Brien
    Scalr Technical Support

  2. Support Staff 2 Posted by Michael Lochead on 18 Jul, 2016 11:10 PM

    Michael Lochead's Avatar

    Hi Bastian,

    As communicated, Scalr experienced a critical error this morning as detailed here: http://support.scalr.net/discussions/problems/26464-hosted-scalr-se...

    At this point, we have completed automated recovery of all impacted Servers. If you are experiencing any remaining impact to your service, please re-open this ticket, or create a new one and we will put you in direct contact with our engineering team to resolve the outstanding issues.

    Thank you for your patience and collaboration in helping to address this issue.  We will send a final report on the problem soon.

    Best,
    Michael

  3. Michael Lochead closed this discussion on 18 Jul, 2016 11:10 PM.

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