live server is not showing up in server list

Moki Goyal's Avatar

Moki Goyal

18 Jul, 2016 02:46 PM

All our Amazon EC2 servers were rebooted this morning at 9 AM. Some of the application servers have been rebuilt. So we had some downtime.

However, the issue we cannot figure out is why the new servers are not showing up on the Scalr Farm list.

Additionally, one of the old servers that was hosting the live application is: Scalr indicates that the new IP address from the reboot is now: 107-20-49-26

However, all of the load balancers are still pointing to the OLD SERVER (34) Why would this be? Scalr is not accurately representing our application servers and we don't know how to manage them. Any help on this would be greatly appreciated. Please respond as soon as possible as this is impacting our clients. Thank you.

  1. Support Staff 1 Posted by Marat Komarov on 18 Jul, 2016 03:05 PM

    Marat Komarov's Avatar

    We're investigating this issue and will provide details later. Right now all our team is focused on service recovery.

  2. Support Staff 2 Posted by Michael Lochead on 18 Jul, 2016 11:04 PM

    Michael Lochead's Avatar

    Hello Moki,

    As communicated, Scalr experienced a critical error this morning as detailed here:

    At this point, we have completed automated recovery of all impacted Servers. If you are experiencing any remaining impact to your service, please re-open this ticket, or create a new one and we will put you in direct contact with our engineering team to resolve the outstanding issues.

    Thank you for your patience and collaboration in helping to address this issue.  We will send a final report on the problem soon.


  3. Michael Lochead closed this discussion on 18 Jul, 2016 11:04 PM.

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