SCALR all servers saying ..Pending Terminating

Bob Bryant's Avatar

Bob Bryant

18 Jul, 2016 01:43 PM

All of a sudden we have all our SCALR servers started to show "pending Terminated" . This effecting out entire infrastructure

CAN some one please advice on it.

  1. 1 Posted by John-Paul Drawn... on 18 Jul, 2016 01:45 PM

    John-Paul Drawneek's Avatar

    Something has bricked with Scalr and for use AWS.

    We have lost 2 live environments!

  2. 2 Posted by Cédric Maucourt on 18 Jul, 2016 01:47 PM

    Cédric Maucourt's Avatar

    Same thing for us! Experiencing a major downtime on all our services!

  3. 3 Posted by Chris Cooper-Jo... on 18 Jul, 2016 01:54 PM

    Chris Cooper-Jones's Avatar

    Has anyone actually heard from support?

  4. 4 Posted by John-Paul Drawn... on 18 Jul, 2016 01:56 PM

    John-Paul Drawneek's Avatar

    Bit early for them, think most are on USA time zones.

  5. 5 Posted by sm.investisseme... on 18 Jul, 2016 01:59 PM

    sm.investissements's Avatar

    Same here, at 12:59 UTC, every server got this error : ServerXX (ec2) found in Scalr but not found in the cloud. Terminating.

  6. 6 Posted by Mark Whelan on 18 Jul, 2016 01:59 PM

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    Yep all of our farms are down as well..

  7. 7 Posted by Bob Bryant on 18 Jul, 2016 02:02 PM

    Bob Bryant's Avatar

    No haven't heard anything form them yet.

    Tried calling this number multiple times .. no response

    https://www.scalr.com/about/contact-us.html

    Telephone: +1.818.356.8584

  8. 8 Posted by Chris Cooper-Jo... on 18 Jul, 2016 02:03 PM

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    Yeah tried that too.

  9. 9 Posted by Andy Day on 18 Jul, 2016 02:04 PM

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    Our sites are down because we can't connect to our databases. No response from Scalr yet.

  10. 10 Posted by Mark Whelan on 18 Jul, 2016 02:09 PM

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    I'm on annual leave and will pick up your email up on Monday 25th July on my return.

    Many thanks,
    Mark

  11. 11 Posted by Arie Fishler on 18 Jul, 2016 02:17 PM

    Arie Fishler's Avatar

    We see this too but it seems all servers were actually up and scalr just started new ones and changed the management console to reflect the new status. They made a mess

  12. 12 Posted by Chris Cooper-Jo... on 18 Jul, 2016 02:21 PM

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    I'm currently running my site off the still running servers and starting a new farm and switching the instances over.

  13. 13 Posted by Adam Helfgott on 18 Jul, 2016 02:40 PM

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    Yes same here... restarted my instances - and moved the static ip's over - and some things didn't come up OK and now things are messy.

  14. 14 Posted by Cédric Maucourt on 18 Jul, 2016 02:44 PM

    Cédric Maucourt's Avatar

    Some news here but nothing very consistent: https://twitter.com/scalr
    An official comment on this topic would be much appreciated.

  15. Support Staff 15 Posted by Marat Komarov on 18 Jul, 2016 03:04 PM

    Marat Komarov's Avatar

    We're investigating this issue and will provide details later. Right now all our team is focused on service recovery.

  16. 16 Posted by Victor Valderra... on 18 Jul, 2016 03:54 PM

    Victor Valderrama's Avatar

    Is there any Update?

    We're having issues with our workarround thanks to your DNS changes.

    Do you have a time estimate?

  17. marc closed this discussion on 18 Jul, 2016 04:10 PM.

  18. Andy Day re-opened this discussion on 18 Jul, 2016 05:46 PM

  19. 17 Posted by Andy Day on 18 Jul, 2016 05:46 PM

    Andy Day's Avatar

    Thanks for fixing Scalr!

  20. 18 Posted by marc on 18 Jul, 2016 06:02 PM

    marc's Avatar

    Hi Andy,

    Very glad to hear you are up and running again.

    Victor,

    All updates moving forward will be posted in the main discussion thread:

    http://support.scalr.net/discussions/problems/26464-hosted-scalr-se...

    Please create a new support ticket so that we may track any ongoing issues you are experiencing.

    Many thanks,
    Wm. Marc O'Brien
    Scalr Technical Support

  21. marc closed this discussion on 18 Jul, 2016 11:01 PM.

  22. Michael Lochead re-opened this discussion on 18 Jul, 2016 11:07 PM

  23. Marat Komarov closed this discussion on 18 Jul, 2016 11:11 PM.

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