URGENT - Scalr seems to have lost contact with EC2 servers

Andy Day's Avatar

Andy Day

18 Jul, 2016 01:26 PM

Is there an issue with Scalr or my account? My server is live but can't connect to my DB and Scalr is showing all my servers missing or pending.

  1. Support Staff 1 Posted by Marat Komarov on 18 Jul, 2016 03:00 PM

    Marat Komarov's Avatar

    We're investigating this issue and will provide details later. Right now all our team is focused on service recovery.

    Regards,
    Marat

  2. Support Staff 2 Posted by Michael Lochead on 18 Jul, 2016 11:01 PM

    Michael Lochead's Avatar

    Hi Andy,

    As communicated, Scalr experienced a critical error this morning as detailed here: http://support.scalr.net/discussions/problems/26464-hosted-scalr-se...

    At this point, we have completed automated recovery of all impacted Servers. If you are experiencing any remaining impact to your service, please re-open this ticket, or create a new one and we will put you in direct contact with our engineering team to resolve the outstanding issues.

    Thank you for your patience and collaboration in helping to address this issue.  We will send a final report on the problem soon.

    Best,
    Michael

  3. Michael Lochead closed this discussion on 18 Jul, 2016 11:01 PM.

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