All farm role orchistraction scripts have disappeared!

Patrick McAndrew's Avatar

Patrick McAndrew

20 Nov, 2015 12:02 PM

farm: 22434

all of our roles had specific farm role scripts. They no longer appear when editing the farm. I'm not sure if they are just not being displayed, or if they have been removed.

This is extremely import to us to resolve asap.

  1. Support Staff 1 Posted by Igor Savchenko on 20 Nov, 2015 12:19 PM

    Igor Savchenko's Avatar

    Patrick,

    I've checked your farm and I can see tons of orchestration rules for each Farm Role (defined on role level).

    Can you please try to clean browser cache and refresh the page. If this won't help, please check JS console and let us know if you see any errors.

    Regards,
    Igor

  2. 2 Posted by Patrick McAndre... on 20 Nov, 2015 12:22 PM

    Patrick McAndrew's Avatar

    chrome is reporting:

    ext-all-debug-1.js:32645 GET https://my.scalr.com/ui2/js/extjs-5.0/theme/images/dd/drop-no.png 404 (Not Found)

  3. Support Staff 3 Posted by Igor Savchenko on 20 Nov, 2015 12:34 PM

    Igor Savchenko's Avatar

    It's not critical. Can you please provide a screenshot of what you're seeing. Also, can you please try to check it in another browser (and incognito mode) just to check that this is a browser or not a browser issue.

    Thanks,
    Igor

  4. 4 Posted by Patrick McAndre... on 20 Nov, 2015 12:38 PM

    Patrick McAndrew's Avatar

    Tried in firefox + chrome incognito.

    Orchistration scripts are appearing, just not the farm role ones, which were definitely defined previously.

  5. Support Staff 5 Posted by Igor Savchenko on 20 Nov, 2015 12:42 PM

    Igor Savchenko's Avatar

    Ah, okay. Let us check db backups and see when they're disappeared. Then will check why this is happening.

    Regards,
    Igor

  6. Support Staff 6 Posted by Igor Savchenko on 20 Nov, 2015 01:01 PM

    Igor Savchenko's Avatar

    Hi Patrick,

    We've found that rules were removed on Nov 18. Have you made any farm changes between Nov 18 and Nov 19? We're investigating why this is happened.

    We're also going to restore all removed rules within the next hour.

    Regards,
    Igor

  7. 7 Posted by Patrick McAndre... on 20 Nov, 2015 01:05 PM

    Patrick McAndrew's Avatar

    Its hard to stay if we made any changes or not - given that we just swapped to this farm, its very likely. We definitely wouldn't have removed the rules, so seems some type of bug is occurring when saving the farm. (and/or locking the farm).

    This is quite concerning - please let us know as soon as you find the bug as likely there are changes between the restore and what we expect.

  8. Support Staff 8 Posted by Igor Vodiasov on 20 Nov, 2015 01:53 PM

    Igor Vodiasov's Avatar

    We've recovered farm role orchestration rules for farm: 22434. Please check it now.

    Regards,
    Igor V.

  9. 9 Posted by Patrick McAndre... on 20 Nov, 2015 02:13 PM

    Patrick McAndrew's Avatar

    Looking at the farm quickly, it seems to be as expected, although will obviously need to go through everything and look for changes. I'm very reluctant to save anything until the cause of the disappearance is resolved. What's you're suggestion for making updates?

  10. Support Staff 10 Posted by Igor Vodiasov on 20 Nov, 2015 03:42 PM

    Igor Vodiasov's Avatar

    We've found the issue and fixed it. It was related to removing FarmRole from Farm.
    We will provide you more details within 48 hours. We apologise for inconvenience.

    Regards,
    Igor V.

  11. marc closed this discussion on 22 Jul, 2016 09:44 PM.

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