Server stuck in pending mode

Arie Fishler's Avatar

Arie Fishler

10 Nov, 2015 09:29 AM


Created new image and now terminated old server to replace with the new one. The new server does not start - stuck in pending mode and I see nothing in the scalarizr logs. Scalarizr does not seem to run.

Urgent help will be appreciated. We are generally having some connectivity issues and do not know what's happening to our frontend....we started by replacing the servers and it failed to start.


  1. Support Staff 1 Posted by Marat Komarov on 10 Nov, 2015 10:23 AM

    Marat Komarov's Avatar

    You've hit into a bug in Scalarizr 3.3.17 that was fixed in 3.3.18
    To initialize Scalarizr it's required to chmod init scripts via

    chmod +x /opt/scalarizr/init/debian/scalr-upd-client
    chmod +x /opt/scalarizr/init/debian/scalarizr
    service scalr-upd-client start
    After you'll get your server running, please create snapshot.

    Currently server failed because your Tomcat init script can't start:

    touch: cannot touch ‘/var/lib/tomcat7/logs/catalina.out’: No such file or directory
    chown: cannot access ‘/var/lib/tomcat7/logs/catalina.out’: No such file or directory
  2. 2 Posted by Arie Fishler on 10 Nov, 2015 12:57 PM

    Arie Fishler's Avatar

    Thanks Marat.....

    Just trying to understand something....

    I resolved the scalrizr issue and the tomcat issue was because the log is sitting in an /mnt directory which is not replicated by the snapshot.

    Is there a way to get the display out of "pending" mode - won't it terminate my server after a while automatically? even that the server seems to be fine now...

    For example....I am not sure scalr adds it now to the load balancer in this state.

  3. Support Staff 3 Posted by Marat Komarov on 10 Nov, 2015 01:11 PM

    Marat Komarov's Avatar

    Pending server it's not fine from Scalr prospective, and it will terminate it.

    To initialize server please fix tomcat and scalarizr issues and start scalr-upd-client service.

  4. 4 Posted by Arie Fishler on 10 Nov, 2015 01:18 PM

    Arie Fishler's Avatar

    Before you answered was trying to create a new snapshot with the fixed properties.

    Now I am failing to create the snapshot on

    due to "Invalid cloud credentials" ??

    Haven't changed anything.

  5. Support Staff 5 Posted by Vitaliy Demidov on 10 Nov, 2015 01:19 PM

    Vitaliy Demidov's Avatar

    Please ignore the latest message about invalid cloud credentials. It was a temporary issue on the server side. It's been fixed now.


  6. 6 Posted by Arie Fishler on 10 Nov, 2015 01:22 PM

    Arie Fishler's Avatar

    Thanks.....trying the snapshot again

  7. 7 Posted by Arie Fishler on 10 Nov, 2015 01:47 PM

    Arie Fishler's Avatar

    Ok, I made a new snapshot with the above fixing. However it seems to be still stuck stuck in pending at "Wait for OS to finish booting" step.

    Looks like scalarizr is up, the tomcat log dir is fine.

    Server id d809cecf-ba77-4ed4-84dd-6821bdc07275

  8. Support Staff 8 Posted by Marat Komarov on 10 Nov, 2015 02:15 PM

    Marat Komarov's Avatar

    Your server is still booting with Scalarizr 3.3.17. We've initialized it manually.
    Please create snapshot from d809cecf-ba77-4ed4-84dd-6821bdc07275


  9. 9 Posted by Arie Fishler on 10 Nov, 2015 02:36 PM

    Arie Fishler's Avatar

    got you - it's fine now. Thanks.

  10. Marat Komarov closed this discussion on 16 Nov, 2015 11:14 AM.

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